FAQ

Frequently Asked Questions

.Contact Us

Guidelines to help us resolve concerns or complaints

Once your product is delivered, check immediately to make sure it’s the right product and that the product looks fine. If there are any issues, please let the driver know immediately, write to us, or give us a call. We do not accept complaints about defective or damaged products (only cartridges) more than 12 hours after delivery.

Please ensure that the cartridge is in its original packaging. Provide photos and videos. Please include clear photos and/or videos demonstrating the problem with the product so we can analyze the issue. This will help us to address and resolve the problem quickly and effectively.

We want all Mellow customers to experience the benefits of safe, relaxing, restorative cannabis use. If you have an issue with our driver or products, please get in touch with our support team as soon as possible so we can resolve it immediately and help you Stay Mellow.

REQUIREMENTS

Yes, Mellow is open for both adult use (recreational) and medical. We are excited to expand our business beyond medical use to serve the adult recreational market and have spent years preparing for this development. No one is better suited to provide products and services for both the experienced, discriminating cannabis user and the beginner wishing to explore the new legal recreational market.

You will need two documents:

  1. A valid medical recommendation card. Get a medical card for just $39 click here.
  2. You must be 21 years and over with a valid Government-issued identification (e.g., driver’s license, passport, or ID from any state or country (or the District of Columbia) that proves that you are at least 21 years or older). Please note that the ID must be government issued and substitutes such as college IDs will not be accepted.

You must be 21 years and over with a valid Government issued ID (e.g., driver’s license, passport, state ID from any state or country (or the District of Columbia) that proves that you are at least 21 years or older.

SERVICES

We are open every day of the week except Monday and select holidays. Our hours on Tuesday through Sunday are as follows:

Tue-Wed 10:30 am-8:00 pm

Thurs-Sun 10:30 am-9:00 pm.

Due to popular demand, we will soon be open on Mondays and will be extending our business hours.

Sorry, we are a delivery-only service. We’re always looking to make it easier and more enjoyable for adults to procure high-quality cannabis products in a relaxed environment, so who knows what the future holds? In the meantime, you can find our full delivery menu here.

Due to the new regulations, we do not accept returns on any products except for defective cartridges. In the case of a non-function cartridge, contact us within 12 hours to get a free replacement. We do not issue refunds or credits.

No. We require that the person who placed the order collect the delivery. The person must show a valid state ID to our driver and that ID must correspond with the information of the person who placed the order. If the person who placed the order is unable to receive the order, the order will be cancelled.

We wish we could deliver everywhere! But, alas, it’s not possible. Our team abides by the California laws which restrict delivery. We aim to provide a safe, discreet, and professional service which leaves you with no concerns. Consequently, we only deliver to residential, hotel, and business addresses.

Delivery times vary depending upon location, traffic, weather and the volume of business. Most deliveries arrive between 30 minutes and 60 minutes after the order is placed and we verify all the details.

PRODUCTS

No. State law limits the amount of cannabis an individual can purchase, carry or gift at one time to one ounce (28.5gms) of flowers (non-concentrated cannabis), eight grams (8gms) of other concentrated cannabis and an edible package should contain no more than 100mg of THC.

Under the new adult use regulations, a single package of edible can contain no more than 100mg of THC and no more than 10mg of THC per serving.

Regulations are moving in that direction and it will soon be the law. The State is introducing new guidelines on child-resistant packaging throughout 2018. Current regulations require that dispensaries deliver cannabis in re-sealable “exit bags”. It is important to keep all cannabis products out of the reach of children and pets.

It’s rare that a Mellow delivery is missing an item, but when it happens, we will make amends promptly. Please call or email us immediately with your problem and we will happily make it right for you.

PAYMENTS

We accept cash and debit cards. Debit card transactions carry a $3 charge. Please note that our drivers do not carry change.

Unfortunately, new regulations prohibit us from giving away free items. We do, however, offer 10% off the regular price for the first order and we are working to provide additional discounts for our loyal customers and patients.

Loyalty is an important value and we celebrate it! We just need a little more time to finish developing our loyalty program for both recreational and medicinal use.

Yes. Due to the new adult use regulations, the government has increased city and state taxes on all cannabis sales for every California delivery service. While we have absorbed the great majority of this tax increase instead of passing it on to our customers, the higher taxes will result in slightly higher prices. Regardless of what occurs at the government level, Mellow remains committed to providing the best intersection of price and quality available anywhere.

To learn more about the new tax regulations please visit:

California Department of Tax and Fee Administration website

Patients who have a state-authorized medical card are exempt from certain taxes. A state-authorized medical card is a card which has been registered and recognized by the state of California.

A state-authorized medical card is not the same as the medical recommendation received from NuggMd or a doctor. Patients with a standard medical recommendation card are liable to pay the sales excise tax, city and the state sales taxes.

Delivery times vary depending upon location, traffic, weather and the volume of business. Most deliveries arrive between 30 minutes and 60 minutes after the order is placed and we verify all the details.