Frequently Asked Questions

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Guidelines to follow to help us resolve your issue as soon as possible at

Once your product is delivered, immediately check to make sure it’s the right product and that the product looks fine. If there are any issues, please let the driver know immediately, write to us, or give us a call. We do not accept complaints about defective or damaged products more than 12 hours after delivery.

Please ensure that the product is in its original sealed packaging. Kindly understand that we will not be able to accept returns if the seal is tampered.

Please include clear photos and/or videos demonstrating the problem with the product the issue. This will help us to address and resolve the issue quickly and effectively.

Please get in touch with our support team as soon as you notice an issue.

Store credits will be added back to your account once we approve the returned.


We deliver to the majority of the East Bay area, including (but not limited to) Oakland, Hayward, Berkeley, Orinda, Piedmont and Pleasanton.

Delivery times vary depending upon location, traffic and the volume of business. Most deliveries arrive between 30 minutes and 60 minutes after the order is placed.

Sorry, right now we do not accept any credit or debit cards. We only accept cash on delivery.

Yes, what you see is what you get. We take photos of every product we procure and the images what you see on the website are pictures images of the actual product you’ll receive.


No, as per California law, 9.5% sales tax is added at checkout.

You must be a California resident who is18 years of age and in possession of a doctor’s prescription as well as California ID or driver’s license. For more information or to become a member, please visit our Become a Member page. If you do not have a doctor’s recommendation, please click here for an evaluation.

We wish we could deliver everywhere! But, alas, it’s not possible. Our team abides by the California laws which restrict delivery.aim We aim to provide a discreet, safe, and professional service which leaves you with no concerns. Consequently, we only deliver to residential, hotel, and business addresses.

  1. You can only return only flowers if the packages are unopened and you must request the return on the same day that the order is received.
  2. Upon receiving the request, our driver will come to the location to collect the return and a refund will be given in the form of Mellow credit which can be used for future purchases.
  3. Broken or damaged vape cartridges must be exchanged on the same day of order.
  4. No returns are accepted for edibles and concentrates